At our website, we want to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible to return the items for a refund or exchange, subject to the following guidelines:
1. Eligibility:
- Items must be returned within 30 days from the date of purchase.
- Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- We do not accept returns on lingerie, swimwear, earrings, or items marked as "final sale" or "non-returnable" unless they are faulty or damaged.
2. Return Process:
- To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a return authorization (RA) number and further instructions.
- Pack the items securely in a suitable box or packaging. Include the original packing slip or a note with your RA number and order details.
- Ship the package to our designated return address using a trackable and insured shipping method. We recommend retaining a proof of postage for your reference.
3. Return Shipping Costs:
- Customers are responsible for the return shipping costs, except in cases where the item received is defective, damaged, or incorrect. In such cases, please contact our customer service team to arrange a return label.
4. Refunds and Exchanges:
- Once your return is received and inspected, we will process your refund or exchange within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
- If you prefer an exchange for a different size or color, please indicate your preference when contacting our customer service team. Exchanges are subject to availability.
5. Damaged or Incorrect Items:
- If you receive a faulty, damaged, or incorrect item, please contact our customer service team within 48 hours of delivery. We will resolve the issue promptly by providing a replacement, refund, or store credit.
Please note that our return policy may be subject to change, especially during promotional periods. We encourage you to review the returns section on our website for the most up-to-date information.
If you have any further questions or require assistance with a return, our customer service team is always here to assist you. We appreciate your trust in our website and aim to make your shopping experience enjoyable and hassle-free.
Customer service team ：
